Capita Resourcing

3rd Line Support Engineer - Permanent - Winchester

Posted on July 18, 2016

Contract Type:
Company: Capita Resourcing

Job Description:

Capita are recruiting for a Senior 2nd or 3rd Line Support Analyst to join our growing team, based in Ringwood, Hampshire.

The successful candidate will have at least 5 years’ experience in a similar role and will be self-motivated, with the ability to get Security Cleared at the highest level – this is a must, as you will be working on a secure.

Duties will include;

  • Manage Helpdesk Tickets. Chase, resolve and escalate where required.

  • Provide on-site and remote support for users.

  • Build, order and issue new IT equipment. Update documentation.

  • Setup and management of user accounts, access permissions and password resets.

  • Provide basic training on equipment and software for users.

  • Repair client hardware faults on both PC’s and Laptops when required.

  • Manage SQL Servers and Databases.

  • Support for MS Exchange, both on-premises and hosted 365 services. Including management of users, personal mailboxes and shared mailboxes.

  • Maintain and manage general network services such as AD, DNS, DHCP, Write GPO’s when required.

  • Build, configure, manage maintain physical and virtual servers. (inc. 2003, 2008, 2008 R2, 2012, 2012 R2 both Standard and Datacenter) Provide support for Server hardware as well as monitoring for failures and installing software updates.

  • Understanding of Citrix systems and be able to provide maintenance and support.

Technical Requirements


  • Active Directory
  • Group Policy Administration
  • Windows Server 2008/2012R2
  • Windows desktop 7 – 8.1
  • Microsoft Exchange 2012 or 2013 (preferably in a hybrid environment)
  • Citrix, Veeam or Hyper V
  • Storage

Highly Desirable:

  • IIS
  • SQL Server
  • SharePoint
  • VDI – Citrix – Xenapp – XenDesktop – Access Gateway – Netscaler
  • Networking – Layer2/3 – LAN – WAN – DNS – DHCP – MPLS – VPLS – DSL – SIP



Follow Capita on twitter @capitacareers
Follow Capita on facebook @careersatcapita

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

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