Job Description:

Role Purpose

Working within a large metropolitan police force, the prime responsibility of the Commercial Manager – Digital Forensics is to manage the relationships with Forensic Service Providers (FSPs) to deliver effective and efficient allocation of Digital Forensics work.

Principal Accountabilities

* In concert with the customer and drawing upon forensic services competence, decides on the most appropriate FSP to receive packages of work having regard to their individual competence and current capacity

* Works with the customer and FSPs to ensure work is carried out to meet agreed turnaround times and costs to complete work required

* Supports the Service Delivery Manager in preparation of the monthly service report in providing current status FSP work in progress and forecasts

* Advises and measures FSPs on standards compliance

* Develops and maintains the interface between the customer’s case management system and the FSPs

  • Ensures all appropriate information is delivered from each FSP. This will include quality assessments of past deliveries and adherence to agreed KPIs

* Receives estimates of future demand from the customer on a regular basis, and matches this to the forecast availability from the capable FSPs. Records in a forecast plan agreed with the customer and communicates as appropriate to FSPs

* Prepares a monthly report for the Service Delivery Manager detailing work carried out, results, quality assessments and KPI performance for presentation to the customer at the regular Service Management Board

* Identifies capacity constraints and develops plans to resolve these issues through appropriate work allocation between FSPs or through adding additional FSPs

* Upon accession of new customers develops a plan for increasing capacity through working with FSPs and identifying new partners

  • Manages delivery issues between the customer and the FSPs

Individual characteristics

A self-starter, the successful candidate will be very well organized, operating with minimal supervision whilst enthusing and motivating colleagues and peers with their energy and drive.

Staff management responsibilities

There will be direct line management of one colleague.

Location

The role is based on a customer site in London, with occasional travel required within the UK.

Reporting

This role will report to the Contract Manager – Digital Forensics

Person Specification

Factor

Criteria

Essential

Desirable

Education and qualifications

Evidence of a good standard of education and relevant job based learning.

Degree qualified (or equivalent) in a related discipline.

Job Experience

Experience in either a Digital Forensics supplier or a service provider managing a complex 3rd party delivery

Experience of Forensics in a modern policing environment

Key Competencies

Excellent supplier management skills

Ability to communicate to both technical and non-technical audience

Strong customer facing skills

Strong written communication and presentation skills

High level of drive & motivation

Evidence of working as a leader in a related discipline.

Specialist/Technical

Knowledge

Knowledge of Digital Forensics techniques

Knowledge of ITIL and Service management techniques

Knowledge of Project Management and project delivery skills

Holds or has ability to achieve UK security clearance to NPPV/SC level

ITIL V3 certification

MSP or Prince 2 certification

Follow Capita on twitter @capitacareers
Follow Capita on facebook @careersatcapita

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

More Jobs in this Category

emptylemon

Senior Project Manager AC0542017

Contract Type:
Company: Birmingham City Council

  Senior Project Manager GR5 ‐ £33,106 ‐ £40,619 Come and join the Acivico team on a journey of innovation, challenge and opportunity and play your part in further honing this growing organisation into a market leading company ready to face the future and lead the ...

Read more
emptylemon

Security Architect

City:
Contract Type:
Company: Konvergent Ltd

We're a specialist architecture services firm and we're partnering a leading Insurance business in their search for a Security Architect.This role will be more aligned to a Solution level Security Architect, with an application focus to Security Architecture and IAM. You must not have tunnel ...

Read more
emptylemon

VB/.NET/SQL Developer

City:
Contract Type:
Company: Fargo Systems

Introduction:Fargo Systems is one of the UK's leading software development companies for transport and logistic solutions. Our Enterprise software is used by more than 100 businesses including some blue chip names in more than a dozen countries. Ambitious and friendly, we pride ourselves on ...

Read more
emptylemon

Infrastructure Architect

City:
Contract Type:
Company: Damco Solutions

Infrastructure Architect Location: Dublin, Ireland Duration: Permanent At present we are looking for an Infrastructure Architect role based in Dublin, Ireland. Please find the Job Description mentioned below and kindly forward your profiles to (see below) Job Description: Project management ...

Read more
emptylemon

Senior Java Engineer

City:
Contract Type:
Company: First Utility

Here at First Utility we want to make a difference. We are changing the face of the energy industry by campaigning for more transparency, better communication and a speedier switching process. Through pioneering technology and sharing our knowledge, we put our customers firmly in control of ...

Read more