Provident Financial
emptylemon

IT Service Desk Analyst - Permanent - Bradford, England

Posted on January 20, 2016

Contract Type:
City:
Company: Provident Financial
Role:
Salary: £17550 per annum + bonus,

Company Description:

Provident Financial provide consumer credit and credit cards and all of our products are based on building relationships with customers. We’re the UK’s market leader for home credit and are very proud of our achievements. We wouldn’t be as successful as we are without our dedicated team. We’re committed to helping every single one of our employees reach their full potential, offering them opportunities for career progression no matter what their role. We’re now looking for new staff to be part of our future.

Job Description:

At Provident, We Drive, We Engage, We Connect – Together We Make Life Better

Provident Home Credit is part of Provident Financial Group, a FTSE100 established in 1880. We are a rapidly expanding and changing business and over the past 2 years, we have seen a transformation through digitalisation and rapid growth. We are still the friendly face of finance and loans though, and we are proud of the foundations PFG has built for over 130 years, by making millions of lives better by lending manageable amounts of money with simple, transparent repayment plans to our customers. 

We want to grow our company and stand out from the crowd… 

How do we do this? 

With the right people joining us on our journey. All you need to bring are the same qualities that have served us so well since 1880: honesty, trust, understanding, a strong work ethic and ambition to match. 
We are committed to providing fantastic opportunities for your development and the freedom to voice your ideas and see processes, plans and strategies being formed and implemented from them.
We are very excited about our future and the roadmap ahead of us.

Interested? Read on

We have an exciting opportunity for an IT Service Desk Analyst to join our growing Service Desk to support the head office with everyday IT issues. You will be responsible for:

  • Incident logging, classification, progression, 1st line support resolution, escalation, monitoring and closure of Incidents, Problems, Service Requests and Change Requests in the Service Management Tool.
  • Ownership of calls logged & relationships with key business areas.
  • Identification of Problems from repeat Incidents and internal escalation should they occur.
  • 3rd Party and Vendor communication or escalation in response to Service Support accountabilities.
  • Contributing to the development and maintenance of scripts with the Service Management tool.
  • Production of standard and ad-hoc Service Reports required for line management.

You do not need to be an expert in IT but if you have experience within the IT industry then this is a perfect opportunity for you. We will provide the training for you! We are looking for candidates who have great customer service skills and loves learning new things. It’s an added bonus if you have IT qualifications or Technical Skills

More Jobs in this Category

emptylemon

Application Support in Production Environment (.Net Environment/framew

City:
Contract Type:
Company: Axiom Software Solutions

Application Support in Production Environment (.Net Environment) •L2-L3 Support - Strong expertise in .NET (.NET framework 4.5) Application support in production environment. •Hands on support experience of large complex MS-SQL databases & queries •Hands on support experience of XML ...

Read more
emptylemon

Quality Assurance Manager

Contract Type:
Company: Northamptonshire County Council

Northamptonshire County Council is looking for a Quality Assurance Manager to take the lead responsibility for the development, implementation and monitoring of an integrated Quality Assurance Framework for services commissioned and provided by the Children Families and Education Directorate. ...

Read more
emptylemon

Business Systems Support Developer (Junior)

City:
Contract Type:
Company: QA Limited

QA Ltd is the leading learning services provider in the UK. Following five years of dynamic growth and innovation our company transforms the performance of leading UK organisations in both the private and public sector through a range of learning programmes designed to provide measurable impact. ...

Read more
emptylemon

IT Support Engineer (1st Line Helpdesk), Bellshill near Glasgow

City:
Contract Type:
Company: RM Education

IT Support Engineer (1st Line Helpdesk), Bellshill near Glasgow, £18-22k + £800 bonus + benefitsA great opportunity for an IT Support Engineer to join an award winning and highly respected IT Employer and provide 1st line remote support to schools across the UK. RM Education is the leading ...

Read more
emptylemon

Service Desk Manager / Helpdesk Manager

City:
Contract Type:
Company: RM Education

Service Desk Manager / IT Helpdesk Manager / IT Service Desk Manager Are you a Service Desk Manager, currently managing a team of Service Desk engineers, looking to work in a high-growth, innovative and commercial environment? Do you have an inquisitive mind - questioning conventional approaches, ...

Read more