Comvergent Limited
emptylemon
Job Description:

Senior Customer Support Engineer CC- Mobile Switching (Rel 4 CS Core)

We have a vacancy for a Senior Customer Support Engineer – Mobile Switching (Rel 4 CS Core) to support an exciting project in Ireland

Senior Customer Support Engineer CC – Mobile Switching (Rel 4 CS Core) Activities:

  • Act as dedicated expert for advanced Care consultancy and support, both for customer account teams and for customers, provide technical leadership to large and/or complex e2e projects or troubleshooting cases.
  • Provide advanced technical support and troubleshooting/fault localization within several competence areas and Multi Vendor Interface.
  • Lead and provide consultancy during complex Care activities such as SW change planning, Expert Support Services, SW upgrades, technical audits and SWAPs or migrations.
  • Implement parametering in systems level, understands KPI and is capable to improve the performance of the system or e2e solution.
  • Project management duties (eg planning of a subproject, technical manager substitute, managing subcontractors).
  • Network expansion activities up to multi-interface level.
  • Overall responsibility for test planning: understanding of local requirements (eg network structure, functionalities, parameters etc.) to create valid and reliable test plans.
  • Proactive knowledge sharer role: Technical guidance and support of other team members to avoid problems before they occur, Information sharing and competence transfer, proven presentation and training skills.

Senior Customer Support Engineer CC – Mobile Switching (Rel 4 CS Core) Experience:

  • CS Core Network Planning
  • Production of CS Core Detailed Designs
  • Production of Nokia DX MSS, IPA MGW, ATCA MSS and ATCA MGW Databuilds
  • Design and Databuild for CS Core for Roaming scenarios
  • Rel 4 IP CS Core Site connectivity Design and Databuild for Nokia DX MSS, IPA MGW, ATCA MSS and ATCA MGW
  • Service mapping and Call flows
  • Detailed Design and Databuild for CS Core for Services and Routing
  • Detailed Design and Databuild for IuCSoIP and AoIP for MSS and MGW
  • Detailed Design and Databuild for MSS Pooling and Iu Multipoint
  • CS Core Detailed Design and Databuild for MVNO Integration
  • CS Core Detailed Design and Databuild for TDM and SIP-I IP Interconnects

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