Provident Financial
emptylemon

IT Service Desk Analyst - Permanent - Bradford

Posted on April 13, 2015

Contract Type:
City:
Company: Provident Financial
Role: ,
Salary: Competitive

Company Description:

Provident Financial provide consumer credit and credit cards and all of our products are based on building relationships with customers. We’re the UK’s market leader for home credit and are very proud of our achievements. We wouldn’t be as successful as we are without our dedicated team. We’re committed to helping every single one of our employees reach their full potential, offering them opportunities for career progression no matter what their role. We’re now looking for new staff to be part of our future.

Job Description:

Provident Financial Group is a FTSE 250 company that includes Provident, Glo, Satsuma Loans and Vanquis Bank. We are one of the UK’s leading suppliers of personal credit products to customers who might have trouble obtaining credit elsewhere. In fact, we have made life better for millions of people for over 133 years by looking after them where others might not. In a clear, honest and responsible way.

Our heritage, understanding and proven performance all give us real confidence as we enter our next chapter. Our passion for making our business better goes hand-in-hand with our commitment to making life better for our customers – as their needs change, we change to meet them. That’s why in recent months we have launched two new brands – Satsuma Loans and glo – and made smart phone apps available to all our self-employed Agents

We’re an inspiring, enthusiastic, ambitious and dedicated team, making life better for our customers, for our business, and for each other. We’re going forward together, and we know where we’re going. There’s never been a more exciting time to be part of Provident Financial.

We have an exciting opportunity for an IT Service Desk Analyst to support the head office with everyday IT issues. You will be responsible for:

•Incident logging, classification, progression, 1st line support resolution, escalation, monitoring and closure of Incidents, Problems, Service Requests and Change Requests in the Service Management Tool.
•Ownership of calls logged & relationships with key business areas.
•Identification of Problems from repeat Incidents and internal escalation should they occur.
•3rd Party and Vendor communication or escalation in response to Service Support accountabilities.
•Contributing to the development and maintenance of scripts with the Service Management tool.
•Production of standard and ad-hoc Service Reports required for line management.
•Playing an active role in mentoring, coaching and developing other Service Desk analysts.
•Deputising for Service Desk Team Leader where necessary.
•To manage projects from the Service Desk Roadmap in support of Business Objectives.

You do not need to be an expert in IT but if you have experience within the IT industry then this is a perfect opportunity for you. We will provide the training for you! We are looking for candidates who have great customer service skills and loves learning new things. It’s an added bonus if you have IT qualifications or Technical Skills.

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