Job Description:

Service Desk Analyst – Permanent BLUS19960
Birmingham
Salary up to £16.5k plus benefits

 

Our client is
one of the largest wholesaler operations in the UK – operating through a number
of brands, the business trades through nearly 500 branch locations as well as
an on-line presence. Part of a larger global organisation the business is well
funded and highly regarded – the UK is one of a number of high profile trading
zones for the global operation.

 

As a Service
Desk Analyst you will be the first point of contact for users with their IT
issues with applications including Infor M3, Infor Movex, Windows, Office 365
and Cognos. You will be responsible for logging calls, troubleshooting
problems, either solving these yourself or passing them to the next level of
support, including redirecting them to the relevant specialists, including
third party IT suppliers. You will have full ownership of the calls that you
take, ensuring these are resolved within our service level agreements and that
users receive a high level of customer service in this busy team environment.

 

This role is
both technical and customer service based and is the ideal role for anyone keen
to develop a career in IT support.

 

Applicants
will have excellent communication and interpersonal skills and ideally have experience
in working in a busy, customer focused environment – IT help desk
experience/application support is desirable but not essential. The ability to
quickly grasp issues, good problem solving skills and think clearly under
pressure is key.

 

This is a Blue Octopus Recruitment Ltd vacancy who
are operating as an employment agency. Once you have clicked to apply for this
vacancy, we will then send you more information on the role including a copy of
the application form via email.

 

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