Position: Application Support Analyst
Location: Kirkintilloch, Glasgow
Salary: To £25k DOE
Benefits: Company bonus scheme, Pensions contribution scheme, Healthcare scheme, Death in service Insurance
Our client has an excellent reputation in its field and is uniquely positioned to deliver real business benefits to customers, through innovative use of technology and recruiting the best consultants in the industry. This excellent consultancy with a rapidly expanding client-base is keen to recruit Application Support Analysts who wish to develop their career within a dynamic consultancy environment.
The principle role responsibilities of this Application Support Analyst position are to provide front line application support to the company’s customer base and front line technical support to the company’s customer base where required. You will also be expected to maintain the company’s helpdesk solution and assist with the administration of the company’s IT infrastructure
Essential Key Skills:
– Experience with an ERP solution
– Microsoft SQL Transact SQL
– Proven track record in providing application support
Experience of one of more of the following:
– Database reporting tools
– Crystal Reports
– SQL Reporting Services
– Business Intelligence Tools
– Windows Server
– Working within an application support environment
– Experience with helpdesk solutions
– Remote support utilities
– Virtual environment technologies
– Good all round IT technical ability
– Excellent Problem solving and analytical skills
– Solid interpersonal and communication skills – both written and verbal
– Resourceful and flexible team player
The ideal Application Support Analyst candidate will have a genuine understanding of manufacturing business processes and be able to demonstrate a successful track record of top-level telephone support and customer service for ERP type software.
You will be a motivated self-starter with a strong technical background combining an understanding of ERP environments and the wider business function, along with Microsoft SQL server.
If you wish to apply for this Application Support Analyst role then click on the relevant button to send your CV and cover letter detailing your suitability for the position.