MAIN PURPOSE OF ROLE
Under the direction of the Senior Programme Manager, to take an active role in the Programme Management team, delivering assigned programmes and projects and contributing to an agenda of continuous improvement.
To manage the assigned programmes and projects to the agreed timescales, budget and scope while focusing on both the deliverables and associated business benefits.
The role may be required to deliver projects to the UK, International or group businesses, and may include application and/or infrastructure projects.
The principle responsibilities of the Senior Project Manager are to:
•Identify and work with IT and business stakeholders to develop the business case, agree the project scope and define the benefit profiles and benefit realisation plans.
•This may require moving ideas through the landing zone and into a correctly defined and scoped project, taking ownership of the IT Assessment phase to make sure that the programme/project is set-up correctly, define the resource profile and management approach and ensure that risks and assumptions are identified.
•Collaborate with all stakeholders (internal and external) to plan the programme, agree the deliverables and ensure business priorities and customer expectations are fully understood.
•Actively monitor progress against the plan, resolving issues and initiating corrective action as appropriate.
•Transition the delivery of new/enhanced products or services to the appropriate levels of quality, on time and within budget, meeting (or exceeding) business customer/stakeholder expectations.
•Manage both the dependencies and the interfaces between programmes (internal and external).
•Build productive relationships across the programme team and to maintain credibility with key stakeholders.
•Manage communication to all programme stakeholders and effectively manage expectations at all times.
•Effectively manage and motivate the programme team, ensuring maximum efficiency in the allocation of resources/skills within the programme team.
•Where the programme is large enough to have other programme managers and/or project managers assigned, to lead, motivate and manage these assigned staff.
•Ensure that all risks to the programmes successful outcome are managed.
•Capture and publish lessons learnt and help the appropriate capability teams to use this information to formulate their own capability improvement plans.
•Manage third party contributions to the programme as appropriate.
•Initiate extra activities and other management interventions wherever gaps in the programme are identified.
•Adhoc programme reporting and MI as required in support of the Programme and Programme Governance teams.
•As part of the Programme Management team, to challenge and propose ways to continuously improve working methods, systems and processes.
•At all times to lead by example and maintain focus on delivery.
QUALIFICATIONS AND EXPERIENCE:
•Experience of leading Projects and Programmes within a financial services organisation.
•Experience of senior stakeholder management
•Thorough understanding of delivery disciplines, processes and techniques.
•Good knowledge of structured project management approaches (including PRINCE2) and planning and budgeting procedures.
•Positive ‘can do’ attitude with a strong desire to make a difference and to act as an agent for change. Able to perform as a ‘role model’ for others within the IT Department.
•Exceptional customer/stakeholder communication and management skills.
•Outstanding problem-solving skills with the ability to predict and pre-empt problems before they arise.
•Exceptional working knowledge of all Microsoft applications, especially Excel, Word, PowerPoint, Project and Visio.
•Knowledge and experience of SharePoint
•Experience of working in an Agile/Scrum environment
•Highly motivated, enthusiastic, delivery-focussed and credible individual with proven track record in delivering technical solutions to demanding deadlines.
•Strong leadership, interpersonal, communication and client-facing skills.
•Commands respect and able to create a sense of community throughout the programme team.
•Excellent knowledge of planning, monitoring and controlling techniques,
•Persuasive and influential, able to deal with resistance to change and reach an agreed way forward through negotiation.
•Detail conscious and systematic in approach to work
•Excellent written and verbal communication skills, ability to listen effectively and interact at all levels within the organisation
•Effective people manager, able to direct programme and project teams and individuals to deliver results even when working under pressure and to demanding deadlines.
•Able to delegate authority, as required, ensuring the programme meets its objectives and delivers the required outcomes.
•Team player, able to understand the wider goals of the Delivery organisation and to challenge the status quo.