Senior Technical Support Engineer / 3rd Line Support Engineer - Permanent - London

Posted on January 27, 2015

Contract Type:
Salary: £30,000.00 - £40,000.00 /Year

Job Description:

Job Title: Senior Technical Support Engineer / 3rd Line Network Support

Location: Chingford, E4

Salary: £30,000 – £40,000 plus Overtime          

As a Microsoft Gold Partner, the company works with a range of small and medium sized businesses in London. You will be based at the company’s Chingford office, the role is challenging and you must be able to demonstrate an ability work efficiently under pressure.

Job Role:

The company are currently looking to recruit a Senior Technical Support Engineer / Technical Support Analyst to join their friendly yet professional team.

Joining a friendly and professional team, in this position you will be responsible for providing 3rd line support to the helpdesk team and managing the company’s hosted infrastructure.

Key Requirements:

  • Strong knowledge of Exchange 2010 and 2013 in a DAG Cluster including via the Exchange Management Shell (Powershell)
  • Comfortable with using Powershell
  • VMware Vcenter server and Esxi 5.5 experience.
  • Ahsay Online Backup including an understanding on the OBS
  • Comfortable with Website hosting involving MySQL, IIS, Filezilla FTP and Windows DNS.
  • Ability to move a website from one host to another including migrating MySQL databases.
  • OpenVPN Appliances
  • Comfortable with supporting a Terminal Server (RDP) environment

Desirable knowledge:

  • Watchguard Firewalls
  • NetApp FAS SAN
  • Dell Equallogic and PowerVault SAN
  • Comfortable with using WebsitePanel
  • An understanding on VLAN’s and Layer3 routing on managed switches.
  • Management of Dell Powerconnect switches
  • Zen LoadBalancer
  • Veeam Backup & Replication
  • Kerio Mailserver

Although not essential, it would be beneficial if you have any Microsoft (MCP, MCSE etc). Experience of working with helpdesk software would be an advantage.

The Candidate:

If you are passionate about customer service and are looking to work in a dynamic and enthusiastic environment – you’d make a great addition to the team.

  • Additionally, you will work well under pressure and have the ability to prioritise your work to meet SLAs.
  • Excellent communication skills are also key.
  • Be able to commute to Chingford as we are opposite Chingford railway station

Please click the APPLY button to send your CV and cover letter for this role.

Candidates with experience of; Senior Technical Support Engineer, Senior Field Network Engineer, Field Network Engineer, Senior Network Engineer, 3rd Line Network Support, IT Support Engineer, Active Directory, TCP/IP, Support Engineer, MCP, MCSE, IT, IT Analyst, 3rd Line Support, Engineer, IT Analyst 3rd Line Senior Engineer, Senior IT Support Engineer will also be considered for this role.

More Jobs in this Category

Solution Analyst

Contract Type:
Company: Real Staffing

A rapidly expanding Food Service company are looking for an experienced Solution Analyst to join their team and work across several different sectors within the business. Alternatively if you are a Technical Business Analyst looking to learn more about solutions or Systems Analyst looking to ...

Read more Developer

Contract Type:
Company: Computer Futures

Software Developer (, - Stoke-on-Trent A world market leader in the manufacturing sector is looking to add a Software Developer to the team. This company works with some really exciting companies on a massive variety of projects. They have strong working relationships with lots ...

Read more

SAP Retail Consultant - Retailer - Sussex

Contract Type:
Company: Harrington Boyd

SAP Retail Consultant - West Sussex - Permanent SAP Retail Consultant required for a global retailer to be based in a their offices in West Sussex. The SAP Retail consultant will be accountable for change management and will be responsible for the SAP Commercial with International Business. ...

Read more

SAP SD/ CRM Consultant - Permanent

Contract Type:
Company: Harrington Boyd

SAP SD/ CRM Consultant (Consumer Products) SAP SD/ CRM Consultant needed for a global brand. My client are searching for an experienced SAP SD/ CRM consultant (Consumer Products) with strong industry knowledge of the Consumer Products industry. Core skills will include detailed knowledge of ...

Read more

IT Relationship Manager - Multichannel - Leicester

Contract Type:
Company: Dunelm

An exciting position has arisen within the IT Services team.    We are looking for an IT Relationship Manager to manage the relationship with internal customers and business colleagues focussed on the Multichannel business area and work with the IT teams to ensure customers receive ...

Read more