Project Administrator – Award Winning eCommerce Software
Newbury, West Berkshire, UK
£20,000 – £26,000
Based in Newbury, Berkshire we are award-winning providers of Multi-Channel EPOS solutions to Independent Retailers as well as eCommerce Solutions. Working within a fast paced projects team the successful applicant needs to have high level administration skills, experience of working in a busy office, excellent IT skills alongside strong written and verbal communication skills. The applicant should also be flexible, hard-working, focussed and have a keen attention to detail.
What the role entails:
> Processing new orders as they come in, guiding clients through the process, using the Intelligent Retail project software.
> Fulfilment of hardware, software or website orders including ordering the stock from suppliers.
> Liaising with the sales team, training team and lease brokers.
> Working with the accounts team to check new project invoices are completed correctly and correct procedures have been followed.
> Working with other teams; Technical, Customer Services, Administration, Web Design, SEO, Development and sales to ensure projects run smoothly and within time scales.
> Providing Administration support to Projects Team member and on-site engineer.
> Keeping a record and completing KPI monthly information as required.
> Speaking to customers and keeping them updated as their projects progress.
> Planning client meetings.
> Teamwork is our project software, you will learn how to make the best use of this, to allow you to do weekly project updates to clients and to make sure the project runs smoothly.
> Keeping up to date with any changes made to processes and also being aware of ways in which it can be improved, sharing information with the team.
> Connect is our internal ordering and stock management software. You will learn how we use this to create orders, manage stock and invoice clients. It also has our entire client database for emailing marketing activities for when new products are launched.
> Using Salesforce Customer Relationship Management software to update and track projects.
Telephones – first point of contact.
> A very important role in delivering a very high level of customer service, being welcoming and friendly person to help customers, suppliers etc communicate with IR.
> Flexibility is important and this role may need to support the operation and sales teams as appropriate as per business needs. This can range from:
> Answering phones for all teams including logging calls for technical support.
> Helping the sales team add new leads to our system from trade shows
> Helping accounts by making sure all projects are paid for and invoiced correctly.
> Administration activities, from filing, to stock management, ordering office supplies
> General Administration Tasks
You may have worked in the following capacities:
Project Coordinator, Projects Administrator, Assistant Project Manager.
The Project Administrator role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.