Desktop Support Engineer - Permanent - Swindon

Posted on November 14, 2014

Contract Type:
Company: Capita
Salary: £24,000.00 - £28,000.00 /Year

Job Description:

This is a job opportunity within Capita, the UK’s leading provider of business process management and integrated professional support service solutions. With 68,000 staff across the UK, Europe, South Africa and India; we manage the services for many Government departments and large Public/Private Sector organisations including their recruitment & HR, IT Services, training, call centres, operations, and change management to name a few.


This team deals with all second line faults, supporting the customers via a remote access link, liaising with 1st and 3rd line teams

The Desktop Engineer role comprises the following requirements:

  • Investigate and diagnose/resolve Incidents and Service Requests
  • Follow procedures in line with company policy (i.e. Local Procedures or ISO20000-1 defined processes) and suggest and follow-up improvements in line with CSIP
  • Provide technical support to users via desk side and remote methods
  • To provide technical support to external/customer engineering staff
  • Provide information to maintain/update the Configuration Management Database
  • Recommend improvements in process, training, and engineering / test environment


  • Strong Microsoft Windows 7 / Office skills and knowledge (in a corporate environment), including the install/config and troubleshooting
  • Working knowledge of Hardware (PC, Server)
  • Excellent customer facing skills and the ability to communicate clearly
  • Able to manage and supervise others to achieve technical solutions
  • ITIL knowledge
  • Experience of using a call logging system
  • Knowledge of software deployment systems such as SCCM
  • Network diagnosis skills

Desirable skills include experience with Apple Mac OS’s and a working knowledge of Siemens Hi-Path 4K System.

If you feel this is a good opportunity for you please feel free to apply.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

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