Plan-Net
careerbuilder
Job Description:

Position title:  IT Service Desk Analyst / 1st line support / IT Helpdesk

 

Type: Permanent

Location:  Central London

Start date: ASAP

Con-C Reference: 8002

We are recruiting on behalf of a leading IT service provider who currently have several opportunities for a number of IT Service Desk Analysts to join their expanding business and work full time on one of their client sites based in central London.

The clients range from prestigious banks and law firms to entertainment and media companies – they welcome candidates with experience across sectors as long as it is within a structured IT service desk / helpdesk environment.

 

The main role responsibilities include:

  • Answer, action and monitor centralised IT Service Desk phone calls, log as Incidents, Service Requests or Queries.
  • Carry out initial Incident diagnostics, resolve with a first line fix where possible or escalate to other areas of the IT Department to resolve if necessary.
  • Update all records in a timely manner, with associated information pertaining to the full life cycle of the support call..
  • Raise awareness of regular repeat Incidents.
  • Raise Problem Records for investigation.
  • Liaise with second line and third line support personnel, as required.

More Jobs in this Category

emptylemon

Team Manager (Information & Systems)

City:
Contract Type:
Company: Nottinghamshire County Council

We are looking to recruit a suitably qualified and experienced professional to manage and the department’s information systems and to integrate these systems in a way that reflects the wider aspiration of the department to continuously improve and join-up the services we provide for children, ...

Read more
emptylemon

NETWORK Support Engineer (GERMAN SPEAKING)

City:
Contract Type:
Company: HiberniaEvros Technology Group

NETWORK Support Engineer (GERMAN SPEAKING) LANGUAGES: FLUENT GERMAN & ENGLISHLOCATION: CORK, Ireland DESCRIPTION HiberniaEvros are seeking applications for the position of Network Support Engineer. You must be fluent in both English and German. This will be based onsite with our client ...

Read more
emptylemon

Multi-Channel Data Analyst

Contract Type:
Company: Tesco Head Office

Recognising that employees are at the core of our success, Tesco recruits and retains highly qualified and motivated individuals, creates an environment where they can innovate and achieve their best, and rewards them for their performance by giving them an ...

Read more
emptylemon

IT Service Desk Manager

City:
Contract Type:
Company: HiberniaEvros Technology Group

HiberniaEvros on behalf of our client is seeking applications for the position of Contract IT Service Desk Manager in Dublin Our Client is a key player in the Financial Software sector in Ireland. Key Duties/Responsibilities To ensure that the IT Service Desk process and services are properly ...

Read more
emptylemon

Data Analyst Together for Families

Contract Type:
Company: Cambridgeshire County Council

An exciting opportunity has arisen to become part of Cambridgeshire’s Together for Families (TF) team, our local response to the national Troubled Families initiative. We are looking for a data analyst to support the development of systematic models for the construction, collection and analysis ...

Read more