Talent Spa
careerbuilder
Job Description:

Position title:  IT Service Desk Analyst / 1st line support / IT Helpdesk

Salary: £22,000 to £26,000 Depending on Experience

We are recruiting on behalf of a leading IT service provider who currently have several opportunities for a number of IT Service Desk Analysts to join their expanding business and work full time on one of their client sites based in central London.  The clients range from prestigious banks and law firms to entertainment and media companies – they welcome candidates with experience across sectors as long as it is within a structured IT service desk / helpdesk environment.

The main role responsibilities include:

  • Answer, action and monitor centralised IT Service Desk phone calls, log as Incidents, Service Requests or Queries.
  • Carry out initial Incident diagnostics, resolve with a first line fix where possible or escalate to other areas of the IT Department to resolve if necessary.
  • Update all records in a timely manner, with associated information pertaining to the full life cycle of the support call..
  • Raise awareness of regular repeat Incidents.
  • Raise Problem Records for investigation.
  • Liaise with second line and third line support personnel, as required.

The role will suit someone with a minimum of 1 year of Service Desk experience within a busy environment. We are looking to speak to candidates who have been supporting more than 500 users and have been working within SLAs / KPIs before.

Other essential skills / experience include:

  • Windows XP and Windows 7
  • MS Office 2007 and 2010
  • Active Directory
  • BlackBerry (desirable)
  • Experience with 500 users
  • Min 1 years of experience within Service Desk

This is a great opportunity to be part of a growing IT service provider and get immediate exposure to Blue Chip brands.   Successful candidates will be entitled to a range of benefits including Pension, Health Care and Life Assurance following stipulated service duration. For further information please send an up to date CV – shortlisted applicants will be contacted

IT support / helpdesk / 1st line support / Active Directory / Office / Service Desk

More Jobs in this Category

theitjobboard.co.uk

Head Of Enterprise Architecture - Reading - #80,000

City:
Contract Type:
Company: Computer Futures

Head of Enterprise Architecture - #80,000 - Reading An exciting opportunity has arisen within a key clients ICT Department for a Head of Architecture, to create and implement the architecture strategy and framework throughout ICT. This crucial role will lead the development and governance of ...

Read more
emptylemon

SQL DBA - SQL 2014

City:
Contract Type:
Company: Viagogo

viagogo – The Ticket Marketplace are looking to hire a SQL DBA with a good knowledge of SQL Server (SQL 2014) for their London office. If you are passionate about new technology and working alongside some of the best and brightest then we are the company for you. We currently have a team ...

Read more
theitjobboard.co.uk

SAP Functional Analyst

City:
Contract Type:

SAP Functional Analyst up to #45,000 LeedsMy client in Central Leeds have recently designed and implemented a bespoke application which requires an experienced Functional Analyst to deal with analysis and development. Working closely with users of all levels, you will be technically competent ...

Read more
theitjobboard.co.uk

SAP FICO Consultant - FI, AP, AR, GL, CCA, PCA, London

City:
Contract Type:
Company: MRP-Global.com

SAP FICO Consultant - FI, AP, AR, GL, CCA, PCA, London, Manchester, Birmingham, South West UKGlobal Aerospace & Defence, Manufacturing SAP customer Deliverables; * End to end delivery of SAP FICO solution * Facilitate workshops, gather requirements for global template and local countries * ...

Read more
theitjobboard.co.uk

.NET Developer (C#/MVC/ASP.NET) - Exposure To New Technology

Contract Type:
Company: People Source Consulting

Web Developer required for an award winning, cutting edge Digital Agency - offering exposure to some of the newest technology in the industry. Fantastic opportunity to join a boutique communications agency working with some of the most exciting media projects available, specialising in creative ...

Read more