Talent Spa
careerbuilder
Job Description:

Position title:  IT Service Desk Analyst / 1st line support / IT Helpdesk

Salary: £22,000 to £26,000 Depending on Experience

We are recruiting on behalf of a leading IT service provider who currently have several opportunities for a number of IT Service Desk Analysts to join their expanding business and work full time on one of their client sites based in central London.  The clients range from prestigious banks and law firms to entertainment and media companies – they welcome candidates with experience across sectors as long as it is within a structured IT service desk / helpdesk environment.

The main role responsibilities include:

  • Answer, action and monitor centralised IT Service Desk phone calls, log as Incidents, Service Requests or Queries.
  • Carry out initial Incident diagnostics, resolve with a first line fix where possible or escalate to other areas of the IT Department to resolve if necessary.
  • Update all records in a timely manner, with associated information pertaining to the full life cycle of the support call..
  • Raise awareness of regular repeat Incidents.
  • Raise Problem Records for investigation.
  • Liaise with second line and third line support personnel, as required.

The role will suit someone with a minimum of 1 year of Service Desk experience within a busy environment. We are looking to speak to candidates who have been supporting more than 500 users and have been working within SLAs / KPIs before.

Other essential skills / experience include:

  • Windows XP and Windows 7
  • MS Office 2007 and 2010
  • Active Directory
  • BlackBerry (desirable)
  • Experience with 500 users
  • Min 1 years of experience within Service Desk

This is a great opportunity to be part of a growing IT service provider and get immediate exposure to Blue Chip brands.   Successful candidates will be entitled to a range of benefits including Pension, Health Care and Life Assurance following stipulated service duration. For further information please send an up to date CV – shortlisted applicants will be contacted

IT support / helpdesk / 1st line support / Active Directory / Office / Service Desk

More Jobs in this Category

emptylemon

Development Team Leader

Contract Type:
Company: Sage

About us The Sage 200 product teams consists of highly skilled software architects, developers, test technicians and technical authors all operating in a dynamic and customer focused environment. As well as encouraging innovation and agility we also look to embrace the latest technologies to ...

Read more
theitjobboard.co.uk

C# Applications Developer - Blackburn

City:
Contract Type:
Company: greywood

C# Applications Developer - Blackburn (C# / ASP.NET / SAP B1 / SAP Business One / T-SQL / SSRS ) My client are looking to recruit a C# Applications Developer with experience of SAP Business Onewith at least 2 years commercial experience to work out of their Blackburn based offices to join their ...

Read more
theitjobboard.co.uk

Application Support / Service Desk (London)

City:
Contract Type:
Company: Capita Resourcing Ltd

Application Support Manager / Service Desk (London) Application / Jira / Support / Oracle / SQL / Databases / Service Desk / SLA / Support / Service Management Application Support Manager / Service Desk to work for a Leading web-based Pioneering Music technology web based company in London, ...

Read more
theitjobboard.co.uk

SAP IS-Retail Consultant

City:
Contract Type:
Company: Harrington Boyd

SAP IS-Retail Consultant SAP IS-Retail consultant needed for a top, fast-growing consultancy. The role of Senior SAP IS-Retail Consultant would principally involve leading the delivery of business focused solution design with specific emphasis their Retail customer base. The senior consultant ...

Read more
theitjobboard.co.uk

SAP FICO Consultant - Retailer - West Sussex

City:
Contract Type:
Company: Harrington Boyd

SAP FICO Consultant - Retailer - West Sussex SAP FICO consultant needed for a global retailer in West Sussex. The SAP FICO consultant is required to identify and implement ways of improving and optimising their Finance Business systems and corresponding processes throughout the organisation. ...

Read more