Monarch Recruitment Ltd
careerbuilder

IT Service Desk Analyst - Permanent - Lincoln

Posted on September 15, 2014

Contract Type:
City:
Company: Monarch Recruitment Ltd
Salary: £15,000.00 /Year

Job Description:

help desk, service desk analyst, customer service, call centre, contact centre

Role; Service Desk Analyst; 1x perm role AND 1x 12 month fixed term contract
Location; Lincoln
Duration; Perm and a 12 month fixed term contract
Salary; £15k

I’m currently looking for 2 Service Desk Analyst\’s to work on a permanent and 12 month fixed contract basis. The role is working for a Global Infrastructure company in Lincoln you’ll receive extensive training and development in working on a service desk as well as in SAP – a financial tool used by the company.

The client is looking for someone with really strong communication skills and either prior experience working on a help desk or in a call centre with the ambition to get into a career in IT.

Role
To provide 1st assessment of calls, performing first line fix where possible. Responsible for logging all support calls, (incidents and change requests) received and the resolution of incidents.

Skills & Experience
Customer Service from either a help desk or call centre environment
Strong communication skills
Attention to detail
Able to work to deadlines
Computer literate

If this role sounds of interest please email me an up to date CV as soon as possible to [Click Here to Email Your CV] [1] or call 0121 237 3237

help desk, service desk analyst, customer service, call centre, contact centre

Links:
•—–
[1] mailto:chantelle.g.a4lglnn002n@monarchit.aptrack.co.uk

More Jobs in this Category

theitjobboard.co.uk

NOC / Network Support Analyst

Contract Type:
Company: Capita Internal Resourcing (Capita RPO)

NOC/Network Support Engineer Job Capita, FTSE 100 and leading Business Process Outsourcer, is seeking a number of network operations centre (NOC) engineers to join their team in West Malling. Operating on a 24/7 basis the main purpose of this role is ensuring the continued uptime of key networking ...

Read more
emptylemon

Graduate Product Analyst/Business Analyst - Join a Leader in European

Contract Type:
Company: Attenda

Graduate Product Analyst - Business Strategy What sort of company do you want to work for? We're very proud that our compelling culture and values have earned us 23rd ranking in The Sunday Times 100 Best Companies to Work For 2014, plus a Three Star Extraordinary Best Companies accreditation. ...

Read more
theitjobboard.co.uk

SAP CRM Developer required #40,000-#55,000. London

Contract Type:
Company: Mason Frank International

SAP CRM Developer required #40,000-#55,000 + Bonus + Benefits, London.This reputable consultancy provider is seeking to further develop the size of their global operations, offering an opportunity for a SAP CRM developer with previous experience. This is a fantastic prospect to work in an exciting ...

Read more
theitjobboard.co.uk

Case Management Support & Development Engineer

City:
Contract Type:
Company: People Source Consulting

Case Management Support & Development Engineer - Up to #35k - Central Bristol As the Case Management Support & Development Engineer / Workflow Developer you will be responsible for the support and development of my clients' workflow applications and processes.You will ideally have experience ...

Read more
theitjobboard.co.uk

SAP HR Solutions Architect

City:
Contract Type:

My global leading client is looking for a talented HR Solutions Architect.The purpose of this role is to manage and deliver IT deliverables in support of the HR Operational systems. You will drive the end to end implementation through to post go live, covering application, test, data, infrastructure ...

Read more