Monarch Recruitment Ltd

IT Service Desk Analyst - Permanent - Lincoln

Posted on September 15, 2014

Contract Type:
Company: Monarch Recruitment Ltd
Salary: £15,000.00 /Year

Job Description:

help desk, service desk analyst, customer service, call centre, contact centre

Role; Service Desk Analyst; 1x perm role AND 1x 12 month fixed term contract
Location; Lincoln
Duration; Perm and a 12 month fixed term contract
Salary; £15k

I’m currently looking for 2 Service Desk Analyst\’s to work on a permanent and 12 month fixed contract basis. The role is working for a Global Infrastructure company in Lincoln you’ll receive extensive training and development in working on a service desk as well as in SAP – a financial tool used by the company.

The client is looking for someone with really strong communication skills and either prior experience working on a help desk or in a call centre with the ambition to get into a career in IT.

To provide 1st assessment of calls, performing first line fix where possible. Responsible for logging all support calls, (incidents and change requests) received and the resolution of incidents.

Skills & Experience
Customer Service from either a help desk or call centre environment
Strong communication skills
Attention to detail
Able to work to deadlines
Computer literate

If this role sounds of interest please email me an up to date CV as soon as possible to [Click Here to Email Your CV] [1] or call 0121 237 3237

help desk, service desk analyst, customer service, call centre, contact centre


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