IT Support Analyst/Desktop Support - Permanent - Rotherham

Posted on September 11, 2014

Contract Type:
Company: Capita
Salary: £20,000.00 - £21,000.00 /Year

Job Description:

This is a great opportunity for an experienced IT Support Analyst to join a market leading FTSE100 Company; working for Capita in Rotherham, South Yorkshire.

About us

Capita is a FTSE 100 company who are currently the UK’s leading Business Process Outsourcing (BPO) Company. Employing over 62,000 people in a multitude of divisions

The IT Support Analyst provides a comprehensive end user support service that requires an in depth knowledge of a wide range of IT technologies, desktop services and application systems. This role adds value by implementing, to common standards, systems and hardware that are consistently stable, reliable and which deliver business benefits.

Accountabilities & Activities
*Assign and prioritise IT incidents and service requests in order to ensure that user problems are dealt with in an appropriate, timely and effective manner.
*Provide 2nd line technical support (both within and outside core hours) in order to diagnose and resolve problems and maintain desktop services.
*Install and configure hardware, including PCs, servers and backup devices to call centres and computer rooms, to ensure a reliable and available platform for business critical applications.
*Install, configure and maintain software on networked, portable and standalone PCs and fileservers.
*Operate and maintain data storage and backup procedures for file servers, to ensure the integrity and security of corporate and client data.
*Implement and maintain systems processes such as Anti-virus, domain administration and user access.
*Undertake project work as directed by the Senior Analyst or Team Leader with respect to Client implementations and infrastructure development.

Desired Experience/Skills:

*Working in a similar role and IT environment.
*Strong analytical skills and be able to solve technical problems across different platforms.
*Team player and be able to demonstrate excellent interpersonal skills.
*Aable to demonstrate effective communication skills, both written and verbal, to all levels within the organisation.
*’A’ level or equivalent in a related field eg Information Technology
*Certified industry courses eg MCP, MCSA or similar
*Experience in remote deployment technologies (SCCM, LANDesk etc)
*Experience in Supporting users in a Citrix environment
*Experience of supporting Microsoft Office, Outlook or Lotus Notes
*Experience in Desktop Imaging
*Full UK driving License (for pool vehicle use)

Desired Experience/Skills:

Experience in Desktop Imaging
Desktop Support experience
Active Directory skills
Full UK driving License (for pool vehicle use)

‘A’ level or equivalent in a related field eg Information Technology

Onsite parking available

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

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