MasterControl Global Ltd
emptylemon
Job Description:

The Software Implementation Specialist will perform MasterControl implementation and configuration, industry specific Best Practice consulting, client product specific training. The Specialist is responsible for ownership of customer issues that are addressed to him/her and is encouraged to use all legitimate resources available to solve problems. The Software Implementation Specialist will be responsible for performing requirements gathering, process design, quality testing, system configuration, and integration with third party systems for MasterControl’s software product line, using HTML and JavaScript. The Specialist performs duties both on-site with the Client or remotely in MasterControl’s EMEA Office. The individual must be self-directed and motivated to provide solutions to clients.

Experience of the Quality Assurance, ideally in the Pharmaceutical and Medical Device Industry, Quality Events (CAPA, Deviation etc.), and/or Software validation expertise and working knowledge of regulatory requirements a benefit

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assist customers in configuration of MasterControl (Documents, Training, Process, Audit Management and other modules as assigned.)

Provide customers with industry Best Practice consultation for development of a quality management system

Educate customers in the implementation and application of company products

Present solutions to customers both clearly and professionally

Perform form development and implementation in MasterControl Process Software using HTML and Javascript.

Create and maintain strong working relationships with customers

Identify and documents business and technical requirements and formulate clear solution designs.

Assures the timely and successful delivery of all customer deliverables

Develop integrations to MasterControl using SQL to third party enterprise level software.

Migrate data from third party data systems to the MasterControl data structure.

Maintain current expense report documentation during client travel

Develop travel itineraries based on Project Office scheduling

Maintain personal records as required by the Services Group

Other duties as needed

PHYSICAL DEMANDS AND WORKING CONDITIONS:

bility to communicate effectively in writing, in person, over the telephone and in e-mail

Ability to quickly learn technical skills

Ability to develop technical solutions on time and within budget.

Ability to work non-standard hours

Ability to continually learn and grasp new terminology, application revision changes and industry changes

Extensive travel required

DESIRED QUALIFICATIONS:

MasterControl Configuration experience

2+ Years HTML and Javascript experience, or similar software development skills.

2+ Years of Quality Assurance function, ideally regulated life-science industry experience

University Degree, ideally in a computer related subject.

Excellent communication, organization, and interpersonal skills.

Analytical and problem solving skills

Proven success working in a dynamic, fast-paced team environment

Mastery of planning, coordination, and task prioritization skills

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