IT Support Assistant (Junior / Trainee)
BMT Defence Services is the leading independent centre of engineering design, design support and technical services for defence customers and they are situated just a short walk from the centre of Bath.
As a company they value high commitment to service for their internal and external customers, enjoy a good challenge and most importantly they believe that it is important to enjoy their work! They are also an employee benefit trust which means that their profits go back to their people through continued development and bonuses.
Position: IT Assistant
Location: Bath, Somerset
Duration: Full time
Salary: £Competitive Salary and Excellent Benefits
Benefits: includes a competitive salary, generous pension scheme, company profit sharing scheme (twice-yearly bonuses), continued training and development, subsidised gym / sports membership, 25 days holiday with the option to buy and sell days, retail discounts and more.
Due to current and future workload requirements they are looking to recruit an IT Support Assistant to join their busy ICT department.
a) Assist with the day to day operation of the service desk.
b) Providing 1st line support under the guidance of experienced professionals.
c) Operating Helpdesk Phone support & at-desk support to the end user.
d) Setup and configuration of workstations / laptops.
e) Software Installations.
f) Basic Printer maintenance.
g) Maintaining Documentation.
h) Assisting with network configurations.
ESSENTIAL SKILLS / EXPERIENCE:
a) GCSE grade A-C (or equivalent) in Maths & English.
b) Basic level of IT literacy.
c) A strong motivation for a career in IT.
d) The desire to offer outstanding customer service to their end users.
e) The ability to communicate at all levels of business.
f) A proactive and methodical approach.
g) A love of problem-solving.
You may have experience of the following: Service Desk Operator, 1st Line Support, IT Assistant, Helpdesk, Junior, Graduate, Trainee, Customer Service, IT Support, Service Desk Engineer, Desktop Support, IT Apprentice, Apprenticeship etc.
This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.