Easyweb Recruitment

IT Support Assistant (Retail Systems) - Permanent - Willenhall

Posted on August 15, 2014

Contract Type:
Company: Easyweb Recruitment
Salary: £25,000.00 /Year

Job Description:

IT Support Assistant (Retail Systems)

A.F. Blakemore & Son Ltd is one of the largest and most forward thinking family-owned businesses in the UK. The company began life in 1917 as a counter service grocery store, and has grown from these humble beginnings into a company that now employs more than 7,500 people with a turnover in excess of £1.1 billion.

The company is the largest independent convenience store operator in the UK with 600 independent retailers plus over 300 company owned SPAR stores.

A.F. Blakemore’s success has been built upon a distinct culture focused upon positive and friendly relations with staff, customers and the communities it serves. The Blakemore Way is a means to define this culture and ensure that the longstanding values of the Blakemore family will continue to drive the company’s growth for the next century.

Position: Retail IT Development Assistant

Location: Willenhall, West Midlands

Weekly working hours: Full time as per contractual arrangement

Contract type: Full time as per contractual arrangement

Salary: circa £25k plus car


As an IT Support Assistant you assist in the development and control of the best possible IT solutions to ensure efficient operations of retail IT systems through best working practice, control of costs and provision of friendly, efficient service to customers, colleagues and visitors.


a) Use information to work to deliver and improve KRA’s (Key Results Area).

b) Assist in delivering initiatives for driving the department forward; to assist in monitoring competitor IT activity, industry IT developments and contribute ideas for appropriate responses.

c) Assist in maximising the life span of equipment through delivering and communicating good working practices.

d) Deliver second line support to retail stores in line with service level agreements; to foster good relations with internal and external customers.

e) Assist in ensuring IT systems allow the relevant processes and policies can be adhered to in order to control the security of people, stock and cash.

f) Assist in ensuring IT systems allow the compliance and monitoring of relevant areas of legislation and health and food safety responsibilities as defined in the company hand book and health and safety manual.


a) Very good standard of numeracy and literacy.

b) Good working knowledge of IT systems.

c) Ability to manage own time and work accurately to deadlines; ability to assist in providing practical IT solutions for non-IT specialists

d) Ability to assist in creating and / or analysing business data / report sand financial information, work proactively to maximise profitability.


a) NVQ level 2-3 in management (or equivalent); educated to A level or graduate standard.

b) Previous experience in a retail IT development role.

c) Basic working knowledge of health and food safety and legislative responsibilities of a retail environment and the skill to provide solutions to manage those responsibilities.

e) Experience in Progress.

You may have experience of the following: IT Support Assistant, Development, Application Support, 1st Line Support, Helpdesk, IT Support Engineer, Service Desk, 2nd Line Support etc.

This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.

Salary: circa £25k plus car

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