HCL Workforce Solutions are a market leading provider of Health and Social Care recruitment solutions. Our Clarity division specifically focuses on providing our clients, predominantly within the NHS with managed service solutions and we are currently looking to expand the implementation team by adding a new Business Analyst. The team provides full implementation, management and service delivery of the HCL Clarity solution once contracts have been exchanged. The purpose of the Clarity solution is to ensure the smooth implementation and on-going delivery of the 3rd party technology platform. We’re looking for a Business Analyst with both the recruitment and technical ability to join this innovative and creative team.
Duties and responsibilities:
Responsible for project implementation, account management and product development of the HCL Clarity technology.
Work closely with the Project Manager to support the project implementation and account delivery team (implementation, training and support desk)
Gather and sign off requirements from the clients, creating process flows and providing specifications to the HCL Clarity’s 3rd party technology provider to enhance the product offering.
Be actively involved in product development – create, manage and report on the specification, design, testing and roll out of HCL Clarity products created internally and / or by our 3rd party suppliers.
Contribute to bid activity by drafting bid response answers on low complexity bids as required and actively involved in winning tenders.
Develop pre-sales materials to assist in client presentations and case study documents.
Create in-help articles and videos that will increase the value of using HCL Clarity and be used for prospective clients to generate interest in our product offering.
Build professional processes and documentation to enhance internal communication and provide visibility to the client on the delivery of their product.
Understands client business strategy, drivers and priorities – understands the client’s vision, goals, strategy, drivers, plan and priorities. Can articulate the client’s formal and informal organisation.
Sourcing and applying business intelligence – gathers relevant, accurate and timely information, interprets and applies this to gain insight into client challenges and identify potential sales opportunities.
Uses specialist sector knowledge – has in-depth understanding of the dynamics of the healthcare and technology sector. Maintains awareness of industry trends, best practice, emerging innovations and competitive landscape.
Understands client needs – has a deep understanding of the clients’ business needs and anticipates clients’ requirements beyond the current engagement to add value to their long term business.
Relationship building – uses understanding of psychology of relationships, individuals and situations to plan and build long term mutually advantageous relationships with clients
Interpersonal Communication – presents information concisely and articulately. Listens actively and questions effectively. Accurately interprets verbal and non-verbal signals and responds accordingly. Crafts key messages and produces tailored concise and powerful written communications.
The ideal applicant will have previous experience as a Business Analyst as well as a background within recruitment. NHS and/or finance experience would also be advantageous. You should be a team player, pro-active and innovative in your approach and also have excellent written and verbal communication skills as this will be key to your success within the post. This an excellent opportunity to join a rapidly growing and very successful division within HCL Workforce Solutions, based in an enviable position in the heart of the City.
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