Meridian Business Support
careerbuilder

Desktop Support Engineer - Permanent - Exeter

Posted on June 28, 2014

Contract Type:
City:
Company: Meridian Business Support

Job Description:

Do you dream of utilising your technical desktop support skills within a large organisation, using cutting edge techology, with extensive customer contact with people who appreciate the help you can give them? Then we have the IT Support role you seek!

Job Responsibilities:

  • Provide technical support to users of Desktop IT services. To ensure that support is provided in a responsive and customer focused manner with minimal disruption to users and maximum benefit.
  • Perform installations, upgrades and replacements of hardware and software as identified in IT investment plans in a manner designed to minimise disruption and system downtime.
  • Work closely with the IT Support Desk service, providing regular updates as required
  • To advise the Senior Engineer or Service Desk if you will be unable to meet the targets on any assigned calls
  • To provide the technical support, and undertake the necessary work required, to implement and deliver the work on target.
  • Co-ordinate work with IT maintenance contractors, arranging call-outs and monitoring performance.
  • To commission, test, deliver and install new IT equipment throughout the client organisations including re-locating existing equipment and/or data where identified.
  • Assist in the selection, evaluation, purchase, installation and maintenance of IT products.
  • Maintain and develop the IT support Service Desk service, providing regular reports to the Management Team.

Preferred Skills:

  • Excellent technical knowledge of MS operating systems and applications
  • Excellent technical knowledge desktop PC and peripheral hardware
  • Excellent technical knowledge of setup configuration and support of audio visual equipment and video conferencing installations
  • Demonstrable experience supporting desktop PCs, laptops and peripherals
  • Experience of supporting audio visual and video conferencing installations
  • Full Driving licence

  Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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