Berry Technical

Technical Support Manager - Freelance - Leeds

Posted on March 20, 2014

Contract Type:
Company: Berry Technical
Salary: £182,000.00 - £189,800.00 /Year

Job Description:

Technical Support Manager; Yorkshire & Humberside; 12 months; £730/day

My client, a public sector organisation is looking to recruit a Technical Support Manager for a 12 months contract. The Technical Support Manager will be managing the remedy systems development and service support.

•Management and Maintenance of the Remedy System Software in support of the SSM (Support Solutions and Maintenance) Contract, including password resets, minor changes and 3rd party licence issues
•Management and Maintenance of the Business Objects/Info view reporting software and creation of reports for customers
•Design and maintenance of the associated website
•Data capture and transition to a new server and streamlining of current system will also be required

Key tasks:
•Managing the migration of Patient Identifiable Data (PID) from the existing Spine to an in-house solution
•Technical transition of all Core Spine and IAM Services
•Maintaining the operation of all external interfaces as expected during transition
•This must be achieved with minimum outages and impact to business users and organisations
•Engaging with Technical and operational teams to ensure that the transition to Spine 2 is delivered safely and with minimum outage for Spine users

Experience Required
•Technical knowledge of Spine and technical aspects of large scale transition projects
•Strong Programme & Project management experience operating in large, complex organisations, with supporting qualifications (such as, Managing Successful Programmes (MSP), Prince 2, Management of Risk (MoR))
•Experience of managing programmes of work within an IT environment with a full understanding of the end to end system and development lifecycle (including infrastructure, system assurance and testing, networks, personnel access control and identity management)
•Knowledge of the Service Management environment including support and operational functions
•Experience of external Supplier management, including negotiation skills
•Experience of managing matrix teams to support the delivery of successful projects
•ITIL v 3 Foundation Level is desirable
•The Individual must be available to be on call and work out of core hours (evenings, nights and weekends) on a regular basis to fulfil the duties of Transition Manager

Security Clearance:
•BPSS (DS) – Baseline Personnel Security Standard (with a Disclosure Scotland)

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