Office of the Independent Adjudicator for Higher Education
IT Support Analyst (Reading)
We require an IT Support Analyst capable of further developing the systems, infrastructure and data monitoring capabilities of the organisation and ensuring the excellence of our support functions. This is a varied and challenging role of central importance within the organisation.
Technical skills and experience required:
- Administration of MS SharePoint (preferably 2013) sites including document management and applying permissions, etc.
- Experienced in desk side and remote desktop/Thin Client support to resolve day to day IT issues including computer Workstation safety set up and advice
- Proven ability to deliver on IT upgrade projects
- MS Exchange Server
- MS Windows 7
- MS Office 2010
- MS Outlook
The successful candidate is likely to possess:
- The ability to innovate and laterally solve problems
- Excellent people skills
- Good written and oral communication skills
- A high level of accuracy and attention to detail
- A positive can-do attitude and the ability to multi-task and prioritise
- A high degree of flexibility and willingness to take on different tasks as required
- Excellent time management and organisational skills
- The ability to work independently as well as part of a team
- The willingness to work flexible hours where required
We are the Office of the Independent Adjudicator for Higher Education. We operate the independent student complaints scheme covering universities in England and Wales under the Higher Education Act 2004. Our office is based in Reading and we are a registered charity and a member of the Ombudsman Association. We deal with complaints from individual students and have a wide remit covering acts/omissions of a university. The quality of our service to our stakeholders is our first priority and every employee plays a key role in delivering this.
We welcome diversity amongst our staff to reflect the nature of independent adjudication, our users and stakeholders. Therefore we would particularly welcome applications from people from Black, Asian and minority ethnic backgrounds and people with disabilities, who are under-represented in our workforce. We are committed to Equality of Opportunity.
We offer the following salary packages and benefits:
- £25,939 to £29,115
- 35 hour working week
- Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
- Gym membership for permanent staff
- Attractive USS pension scheme
- Season ticket loan
If you are interested in applying for this position please complete the application form on our website and send it to us with your cover letter and CV attached. You can access this form by clicking on the Apply button.
The closing date for the receipt of applications is 23 March 2014.
Further information about the work of the OIA can be found on our website.