As a leading provider of business process outsourcing and support services, Liberata is committed to public service, bringing new thinking to the vital task of serving the UK.
Our ability to understand and react to our customers' needs is what gives us relevance as a business. We understand the importance of being able to anticipate their requirements, analyse our data, adapt to trends and collaborate with our customers to ensure we continue to deliver service excellence.
The service Desk runs 4 shift patterns:
Day shift: 08:30 – 17:30 Morning shift: 06:00 – 15:00
Afternoon Shift: 11:00 – 20:00 Weekend Shift: 1 in 6 (must be flexible) Sat/Sun 07:00 19:00
Liberata (Trinity Expert Systems)??? is committed to creating opportunities for its employees, its clients and its shareholders. Our employees are motivated and we realise their potential, challenging them to learn and to embrace change.
Our passion for process, intense client focus ensures that we deliver an award winning service.
This role offers the opportunity for a Service Desk Analyst to work in an exciting, dynamic company based in Coventry. Working as part of a large ITIL Service Desk team you will have a minimum of 2 years experience within a similar role. This role requires knowledge of Microsoft operating systems for desktops, servers, remote & telephony technology and a good understanding of networking. Excellent communication and interpersonal skills are required, along with a high level of written and spoken English. The role will require detailed interaction with multiple customer end users and various internal resolver teams.
In addition, MCP, ITIL Foundation Certificate and Experience of working on an IT helpdesk would be a distinct advantage.